Troubleshooting Outlook Presence Status Issues

Identifying the Problem

If you are experiencing issues with Outlook not displaying the presence status of users, it is important to first identify the problem.

Potential Causes

Outdated Teams Version

One potential cause is that you are using an outdated version of Microsoft Teams. To resolve this, update Teams to the latest version.

Teams Integration Issues

Another potential cause is an issue with the integration between Teams and Outlook. This can occur especially in large organizations.

Temporary Outlook Issue

If the issue is temporary, you may be able to resolve it by restarting Outlook.

Solutions

Enable the Classic Teams Experience

If you are comfortable with the classic Teams experience, you can disable the New Teams experience and switch back to the old version.

Contact IT Support

If you are unable to resolve the issue on your own, contact your IT support team. They may be able to provide additional assistance or investigate the issue further.

Additional Resources

For more information on this issue, refer to the following resources:

• Microsoft Support: Presence information between Teams and Outlook isn't fully functional
• Microsoft Docs: Troubleshoot status messages in Teams